Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
Use SolarWinds Database Performance Monitor (DPM) Integration to forward alerts to . determines the right people to notify based on on-call schedules– using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is created in automatically through the integration.
Set up the integration
is an API integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a SolarWinds DPM integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in SolarWinds DPM
To configure the integration of with , complete the following steps:
Select Settings > Integrations.
Select Create New Integration > Jira Service Management.
Enter a name for the integration.
Paste the API key copied previously from into API Key.
Select TestNow to verify the integration is properly set up.
An alert is created in .