Automatically approve requests
You can create a rule that automatically approves work items that meet certain conditions.
Try one of our common automation recipes
You can use preset automation flows to quickly set your team up for success. Whether your team is focused on service request fulfillment, change management, customer service, or anything in between, you can use automation to save time on recurring tasks.
Check out the most common automation recipes here and then have a look at all Available preset automation flows to do more.
To view or edit all the flows referenced in this section:
From your service space, select Space settings, then Automation.
Select Add flow.
Automatically update agents about a linked work item's progress
Edit the automation flow that updates linked work items to suit the needs of your team.
Automatically approve requests
You can create a flow that automatically approves requests that meet certain conditions.
Create an automation flow to share articles with customers
You can set up an automation flow so you can automatically share articles that help customers.
Was this helpful?
Still need help?
The Atlassian Community is here for you.