Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
sends notifications of new alerts. With this Integration, acts as a dispatcher for these alerts and determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , a workflow is created in .
When users acknowledge, unacknowledge etc. an alert in , this action is added as a note to the related workflow in .
When users add a note to alerts in , add note info is sent to .
When the alert is closed in , the related workflow is closed in .
JEC subscribes to alert actions in and reflects these actions on the flow so that notifications are sent for alerts.
Set up the integration
is a bidirectional integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a Track-It! integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Track-It!
To configure the integration of with , complete the following steps:
Use 's JEC and the script to send alert actions to flow. This enables deployment of your own scripts/ability to modify the ones provided and execute customized actions on . To use the integration package, follow the steps in the sections below through the end. Download the latest version of the Track-It package. Extract the .zip package and move the extracted folder named to the path C:\jsm\jec. The package that you downloaded also includes JEC utility and the script that is need to be run by JEC. Read more about running JEC.
To execute actions in , JEC gets the configuration parameters from the configuration file. The configuration file can be found under /home/jsm/jec/conf/config.json.
For create action, use createTrackitWorkflow.py and for other actions use actionExecutor.py scripts. To use this feature "Send Alert Actions To Track-It!" checkbox should be enabled in Integration.
integration API Key. Copy the API Key from the Integration page and paste it to apiKey field in conf file.
Service name for the server you are using. This url will be used to create a connection with your Track-It! Web server.
Username that you are using during login to your Web server.
Password that you are using during login to your Web server.