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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Set up a knowledge base in team-managed service projects

A knowledge base is where your team can write and share helpful articles such as how-tos, FAQs, and answers to support questions. They provide customers with the ability to self-serve before raising a request.

A knowledge base:

  • Lets customers help themselves by searching for articles in the help center

  • Gathers customer feedback, leading to more relevant article updates

  • Helps agents solve requests faster if they share and reference articles

  • Encourages agents to create new articles if a request contains useful information

  • Standardizes answers to customer questions instead of offering different responses

Additional Help