Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
What are roles?
Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.
A role is a set of permissions granted to Jira users or groups to view or modify data with Insight. Roles can have three scopes:
across all of Insight (Jira admin)
for a single object schema (Object Schema Manager, Developer, or User) and all object types within that schema
for a single object type (Object Type Manager, Developer, or User)
When an Insight object custom field is added to a request type which can be accessed by end-users on a portal, those end-users are automatically granted the ‘Users’ role, even if they are not licensed for Jira Service Management or any Atlassian products.
Each role has different permissions:
Permission | Users | Developers | Managers | Jira admins |
Report Jira issues on Insight objects | X | X | X | X |
Search for Insight objects and attributes | X | X | X | X |
View object graph explorer | X | X | X | X |
View object type graph explorer | X | X | X | X |
View Insight custom field | X | X | X | X |
Create/Edit Insight objects | X | X | X | |
Delete Insight objects | X | X | ||
Create/Edit/Delete Attributes | X | X | ||
Modify Insight object schema | X | X | ||
Delete Insight object schema | X | |||
Create Insight object schema | X | |||
Import Insight object schema |
|
| X | X |
Manage References | X | X | ||
Create/Manage Insight custom field | X | |||
Move object type (drag & drop) | X | |||
Delete object type | X | X |
Last modified on Sep 28, 2021
Cached at 3:00 AM on Oct 27, 2021 |
Was this helpful?