What are roles?

A role is a set of permissions granted to Jira users or groups to view or modify data with Insight. Roles can have three scopes:

• across all of Insight (Jira admin)

• for a single object schema (Object Schema Manager, Developer, or User) and all object types within that schema

• for a single object type (Object Type Manager, Developer, or User)

When an Insight object custom field is added to a request type which can be accessed by end-users on a portal, those end-users are automatically granted the ‘Users’ role, even if they are not licensed for Jira Service Management or any Atlassian products.

Each role has different permissions: