Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
What are roles?
Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.
A role is a set of permissions granted to Jira users or groups to view or modify data with Insight. Roles can have three scopes:
across all of Insight (Jira admin)
for a single object schema (Object Schema Manager, Developer, or User) and all object types within that schema
for a single object type (Object Type Manager, Developer, or User)
When an Insight object custom field is added to a request type which can be accessed by end-users on a portal, those end-users are automatically granted the ‘Users’ role, even if they are not licensed for Jira Service Management or any Atlassian products.
Each role has different permissions:
Permission | Users | Developers | Managers | Jira admins |
Report Jira issues on Insight objects | X | X | X | X |
Search for Insight objects and attributes | X | X | X | X |
View object graph explorer | X | X | X | X |
View object type graph explorer | X | X | X | X |
View Insight custom field | X | X | X | X |
Create Insight object types |
|
| X | X |
Create/Edit Insight objects | X | X | X | |
Add/Edit/Delete comments |
| X | X | X |
Delete Insight objects | X | X | ||
Create/Edit/Delete Attributes | X | X | ||
Modify Insight object schema | X | X | ||
Delete Insight object schema | X | |||
Create Insight object schema | X | |||
Import Insight object schema |
|
| X | X |
Manage References | X | X | ||
Create/Manage Insight custom fields | X | |||
Move object type (drag & drop) | X | X | ||
Delete object type | X | X |
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