Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
What are roles?
Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.
A role is a set of permissions granted to Jira users or groups to view or modify data with Insight. Roles can have three scopes:
across all of Insight (Jira admin)
for a single object schema (Object Schema Manager, Developer, or User) and all object types within that schema
for a single object type (Object Type Manager, Developer, or User)
Special permissions apply to users when viewing or editing Insight object custom fields:
Any user - even those who are not licensed for Jira Service Management or any Atlassian products - is granted a temporary “User” role when an Insight object custom field is added to a request type which can be accessed by end-users on a portal. This allows them to view the Insight object fields and their values.
Jira Software, JSM, and JSW users will have temporary "Object Schema User" roles that allow them to view and edit the contents of an Insight object custom field within issues where they already have existing edit permissions.
These roles will not count towards the total number of users on your license.
Each role has different permissions:
Permission | Users | Developers | Managers | Jira admins |
Report Jira issues on Insight objects | X | X | X | X |
Search for Insight objects and attributes | X | X | X | X |
View object graph explorer | X | X | X | X |
View object type graph explorer | X | X | X | X |
View Insight custom field | X | X | X | X |
Create Insight object types |
|
| X | X |
Create/Edit Insight objects | X | X | X | |
Add/Edit/Delete comments |
| X | X | X |
Delete Insight objects | X | X | ||
Create/Edit/Delete Attributes | X | X | ||
Modify Insight object schema | X | X | ||
Delete Insight object schema | X | |||
Create Insight object schema | X | |||
Import Insight object schema |
|
| X | X |
Manage References | X | X | ||
Create/Manage Insight custom fields | X | |||
Move object type (drag & drop) | X | X | ||
Delete object type | X | X |
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