Atlassian Support

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Jira Service Management

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Help customers as a service project agent

Manage your incoming requests with queues

Queues can be used to manage incoming requests in your service project.

Assign requests from your queue
Requests can be assigned to an agent from within a queue.
Update workflow status from your queue
A workflow status can be updated in a queue.
Sort requests within a queue
Requests in your service project can be sorted to your preferred order.
Add comments to multiple requests at the same time
Learn how to add comments to multiple requests all at once from your queues
Assign multiple requests at the same time
Learn how to assign multiple requests at once from your queues
Delete multiple requests at the same time
Learn how delete multiple requests at once from your queues
Transition multiple requests at the same time
Learn how to transition one or more requests from your queues

Last modified on Nov 9, 2020

Cached at 7:50 PM on Dec 4, 2020 |

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