Star your favourite queues
Learn how to star your favourite queues for quick access.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Manage your incoming requests with queues
Queues can be used by agents to manage incoming requests in your service project. Learn how admins triage customer requests for agents with queues.
Sort requests within a queue
Requests in your service project can be sorted to your preferred order.
Assign requests from your queue
Requests can be assigned to an agent from within a queue.
Add comments to multiple work items at the same time
Learn how to add comments to multiple requests all at once from your queues
Assign multiple work items at the same time
Learn how to assign multiple work items at once from your queues
Delete multiple requests at the same time
Learn how delete multiple requests at once from your queues
Transition and approve multiple requests at once
Learn how to use bulk actions to transition and approve requests from your queues.
Update the request types of work items using Atlassian Intelligence
Save time when triaging work items in your queue by letting Atlassian Intelligence suggest new request types for multiple work items.
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