Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Manage your incoming requests with queues

Queues can be used by agents to manage incoming requests in your service project. Learn how admins triage customer requests for agents with queues.

Assign requests from your queue
Requests can be assigned to an agent from within a queue.
Update workflow status from your queue
A workflow status can be updated in a queue.
Sort requests within a queue
Requests in your service project can be sorted to your preferred order.
Add comments to multiple requests at the same time
Learn how to add comments to multiple requests all at once from your queues
Assign multiple requests at the same time
Learn how to assign multiple requests at once from your queues
Delete multiple requests at the same time
Learn how delete multiple requests at once from your queues
Star your favourite queues
Learn how to star your favourite queues for quick access.
Transition multiple requests at the same time
Learn how to transition one or more requests from your queues

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Jira Service Management Support

Jira Automation docs have moved

Manage your incoming requests with queues

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