Your first stop for learning how to get started with Jira Service Management.
What does the integration offer?
sends notifications for alarms. With Integration, acts as a dispatcher for these alarms, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
How does the integration work?
When an alert is created in , an alert is created in automatically through the integration.
Set up the integration
is an API integration. Setting it up involves the following steps:
Add a integration in
Configure the integration in
Add a BMC TrueSight Pulse integration
To add a integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in BMC TrueSight Pulse
To configure the integration of with , complete the following steps:
Go to Settings > Actions.
Select Add Action and then Jira Service Management.
Enter “Opsgenie” for Name.
Paste the API key you copied earlier into API Key.
Go to Settings > Alarms.
Add a new alarm or edit an existing one.
Under Actions, add an Opsgenie action.
Select Notify for every change to receive notifications for each server in the group monitored by the alarm.
Sample payload sent from BMC TrueSight Pulse
Create Alert payload (in JSON format)
This payload is parsed by as follows:
(in JSON format)