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See the requests lists from your customers' point of view

Your customers can track all their requests in the portal by viewing a list of their requests and filtering them out as needed.

To check out the requests list:

  1. From your service project sidebar, select Channels.

  2. Hover over Help center and select Open.

  3. Select Requests.

From the requests list, your customers can also filter their requests by different criteria, for example:

  • The status of the request

  • The role they play in the request

  • Request types

To make sure your customers see the most relevant information about their requests and find what they’re looking for faster, you can customize the columns in their requests list.


Last modified on Mar 5, 2021
Cached at 5:02 AM on Apr 12, 2021 |

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