Hide email signatures in the issue view and portals

You can hide email signatures so they don’t appear in the description or comments of an issue. Signatures will be hidden in an expandable component which you can select to view the signature.

There are two methods for hiding email signatures. You can choose to use one or both methods. If you choose to use both, default detection will take priority (custom detection will only be used when the default method does not detect a signature).

Default detection

With this method, Jira Service Management will detect signatures using HTML. This method will detect most email signatures but may not detect signatures in all emails.

Custom detection

With this method, you can add text or special characters to be detected within email signatures. You can add as many as you like and order them by priority. Jira Service Management will look for the text at the top of your list first. If this text is not detected, it will look for the next on the list. The custom text and everything below will be hidden.

Some examples of custom text or special characters to use:

• --

• Common email sign-offs such as “Kind regards”

• Legal or disclaimer copy

You must be a Jira site admin to hide email signatures.

1. Go to [Settings] > Products > Jira Service Management > Email requests

2. Under Hide email signatures in issues and portals select the detection method you want to use. You can choose to use one or both methods.

If you choose custom detection:

1. Enter your text into the text field.

2. Select Add.

3. To add more custom text, select Add a custom rule and repeat the first two steps.

You can change the order of your custom text by selecting one and dragging it to the desired position. You can remove custom text by selecting x next to it.