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What can I customize about the help center?

Your help center comes with the following customization options that help you make sure your customers find the information they need, while delivering a consistent brand experience.

Help center URL

By default, your help center URL uses the atlassian.net domain that was chosen when your organization signed up for Jira Service Management. You need to be an organization admin to update your help center URL with a custom domain like your company’s own domain.

This feature is currently in beta, and has some limitations. Learn whether you can change the help center URL.

You need to be a Jira administrator to customize your help center.

Login message

Add a message on your login page to welcome your customers or guide them through the login process. Learn how to add a login message to your help center.


Announcements on your help center’s home page keep your customers updated on important news or service-related issues. Learn how to add announcements to your help center.

Look and feel

  • Help center name: This appears in breadcrumbs and helps customers get back to your home page faster. If you haven’t added a logo to your help center, the name will display in the top left corner.

  • Home page title: This appears on your home page above the search bar.

  • Logo: Add your company’s logo to display your company’s brand. Accepted formats are JPEG, GIF, and PNG, with a maximum file size of 10MB and a maximum height of 24 pixels.

  • Banner: Upload your own banner or use the default image. The recommended banner size for your help center is 1680x360 pixels.

  • Banner background, link, and button color: Change the color of the default banner background, links, and buttons to personalize your help center.

  • Help center banner text color: Change the color of the home page title to reflect your company’s colors.

Learn how to brand your help center.


If your teams have added translations, you can choose a language for your login message, announcement, help center name and home page title. You can choose from the languages that have been added to the service projects on your site. The help center language displays to customers when their profile or detected language isn't available. Learn more about translations.

Home page layout

Customize how help content and portals are displayed in your help center. Create meaningful help topics by grouping request forms, external resources, and knowledge base articles from across portals.

Organize and feature portals to make sure that your customers can find what they’re looking for. You can also sort your remaining portals by popularity or name.

Learn more about editing your help center’s home page layout.

To change any of the items above:

  1. Go to Settings () > Products > Jira Service Management > Configuration.

  2. Under Customize your help center, you’ll see a list of customization options available to you.

  3. Choose the relevant option, make changes and select Save changes.

Additional Help