Add a Rovo agent to the help center
Add a Rovo agent to your Jira Service Management help center so customers get instant, AI-powered help.
AI features in Jira Service Management
Learn how to use AI features in Jira Service Management to streamline your work
AI answers in the virtual service agent
Automatically respond to your customers using the virtual service agent, your knowledge base, and AI answers.
Create a Rovo agent for your help center
Create a Rovo agent for your Jira Service Management help center to give customers instant, AI-powered help.
Create request types using AI
Find out how to use AI to suggest what types of requests you could create.
Create service requests with Rovo agents
Create Jira Service Management requests from Rovo conversations using the Create request skill and capture all the right details automatically.
Suggest fields using Atlassian Intelligence
Find out how to use Atlassian Intelligence to suggest fields to add to request forms.
Summarize work item details using Atlassian Intelligence
How to use Atlassian Intelligence to quickly generate a summary of the description and comments on a work item.
View customer sentiment on work items
Show customer sentiment on work items to quickly understand how your customers are feeling.