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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Set who has permission to send requests to your portal

Your customers will need permission to send requests in order to use your portal.

When deciding who has permission, you can choose only customers your team adds to the service project or anyone allowed on the customer access settings configured by your site admins.

You must be a project admin to choose who has permission to send requests in the service project’s portal.

To choose who has permission to send requests in your portal:

  1. From your service project, go to Service project settings () > Channels > Customer permissions.

  2. For Service project access, choose your desired permission.

  3. Select Save.

This page is for team-managed projects

If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


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