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Set who has permission to send requests to your portal

Your customers will need permission to raise requests for your team to resolve.

When deciding who has permission, you can choose only customers your team adds to the service project or anyone allowed on the customer access settings configured by your site admins.

You must be a project admin to choose who has permission to raise requests via your portal.

To choose who has permission to raise requests in your portal:

  1. From your service project, go to Project settings () > Channels > Customer permissions.

  2. Under Channel access, choose your desired permission.

  3. Select Save.

This page is for team-managed projects

If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


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