Your first stop for learning how to get started with Jira Service Management.
When a customer raises a request, anyone with access to the can add a request participant to the request from the help center.
To add a request participant from the help center:
Go to the request you want to add request participants to.
Select Share, then enter the details of the request participant you want to add.
Select Add to confirm sharing the request.
Customers can also add request participants to a request by mentioning users in comments. To mention a user, they can type in ‘@' followed by the user’s name in the comment box.
Request participants will receive an email notifying them that they have been added in the request depending on the the notifications your customers and team receive.