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Add request participants through the portal

You can add request participants through the portal by sharing the request. Customers in an organization can also share the request when they raise them.

Anyone with access to the service project can add request participants in the portal.

To add a request participant in the portal:

  1. From your service project, go to Raise a request.

  2. Create a request and fill in the request details.

  3. Select Send.

  4. Select Share, then enter the details of the request participant you want to add.

  5. Select Share to confirm sharing the request.

Request participants will receive an email notifying them that they are participating in the request depending on the the notifications your customers and team receive.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Last modified on Nov 9, 2020
Cached at 3:40 PM on Jul 31, 2021 |

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