Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Add Services, Alerts, and On-call to your navigation sidebar
Jira Service Management has a number of features that come out-of-the-box for IT service management projects, but can be enabled in other projects such as external support, HR, or legal projects.
Alerts and On-call can be enabled for all project types.
Services is only available for ITSM projects.
You need to be a Jira admin to enable these features for your service project.
To add Alerts or On-call to your non-ITSM project:
From your service project sidebar on the left, go to Project settings > Features.
Use the toggle to enable the features you’d like to use.
You can now leave project settings to see the changes in the navigation sidebar - you’ll see them under the Operations heading.
Set up your new features by selecting them in your sidebar navigation and following the instructions in each section.
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