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Add, update or review translations for email templates

Email templates can’t be edited if you are on a Free plan of Jira Service Management.

To access this feature, upgrade your plan and complete the evaluation period. If you need to enable the feature during your evaluation period, contact Atlassian support.

Use your service project’s email templates to send standardized messages to your customers.

To add, review or update translations to email templates:

  1. From your service project, go to Project settings > Language support.

  2. Select the language of your choice from the list.

  3. Select Email templates from the sidebar navigation.

  4. Add, update, or review translations in the text fields as appropriate.

  5. Select Save.

Changes made to email templates can’t be automatically translated. If you make a language change to an email template, you’ll need to update the email template for each translated language. Learn how to keep your translations up to date.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


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