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Integrate with Zebrium

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

The integration automatically incorporates the root cause into an Jira Service Management incident that's triggered by any existing monitoring, APM, log manager, help desk tools, and so on. It enhances each incident with a comprehensive set of events and diagrams that illustrate the root cause and symptoms. This results in a quicker Mean Time to Repair (MTTR) and eliminates the need for extensive searches for the root cause.

How does the integration work?

  • An alarm is raised by any existing monitoring, APM, logger, or help desk tool.

  • An incident is generated through an existing integration with Jira Service Management.

  • Jira Service Management instantly activates an outbound webhook to Zebrium, providing all the incident details.

  • Zebrium uses its Autonomous Incident Detection and Root Cause to correlate these incident details by examining across logs and metrics.

  • The Jira Service Management incident is then updated with Zebrium Incident details and the probable root cause via the Jira Service Management API.

  • If there's a need to delve deeper into logs or metrics, a single click from your Jira Service Management Incident will suffice.

Set up the integration

Zebrium is an bidierctional integration. Setting it up involves the following steps:

  • Add a Zebrium integration in Jira Service Management

  • Configure the integration in Zebrium

Add a Zebrium integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Zebrium integration in Jira Service Management:

  1. Go to Settings > Integrations.

  2. Select Add integration.

  3. Run a search and select “Zebrium”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the API URL.
    You will use this key while configuring the integration in Zebrium later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Zebrium

To configure the integration of Zebrium with Jira Service Management, complete the following steps:

  1. In Zebrium, select the Settings icon next to the username.

  2. Select Outbound Alerts from the menu and then Create Outbound Alert.

  3. Select Webhook from the menu.

  4. Select Alert On: zebrium_incident.

  5. Paste the API URL copied previously it into Request Url.

  6. Select “POST” for Method and “JSON” for Request content type.

  7. Select Save.

  8. From the settings panel, select Automation > Triggers.

  9. Create the triggers. For instructions, see this instructions file.
    Find out how to create triggers.

Read more about configuring the integration in Zebrium.


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