Your first stop for learning how to get started with Jira Service Management.
Your ITSM comes with the following preset automation rules for change management:
When a change management request is created → then update change type and risk
When a deployment is completed, failed, or canceled → then transition request accordingly
When a low risk change management request is in review → then move request to approved
Unlike other automation rules, the above change management rules will, by default, allow actions in a rule to trigger other rules. Learn more about creating and editing automation rules.
If desired, you can also create your own automation rules for change management.