Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Change management automation rules
Your ITSM service project comes with the following preset automation rules for change management:
When a change management request is created → then update change type and risk
When a deployment is completed, failed, or canceled → then transition request accordingly
When a low risk change management request is in review → then move request to approved
Unlike other automation rules, the above change management rules will, by default, allow actions in a rule to trigger other rules. Learn more about creating and editing automation rules.
If desired, you can also create your own automation rules for change management.
Last modified on Apr 1, 2021
Cached at 3:36 PM on May 15, 2021 |
Was this helpful?