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Change management automation rules

Your ITSM service project comes with the following preset automation rules for change management:

  • When a change management request is created → then update change type and risk

  • When a deployment is completed, failed, or canceled → then transition request accordingly

  • When a low risk change management request is in review → then move request to approved

Unlike other automation rules, the above change management rules will, by default, allow actions in a rule to trigger other rules. Learn more about creating and editing automation rules.

If desired, you can also create your own automation rules for change management.

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