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Add an integration (site-level)

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

Things to do before you start:

Add integration

  1. In your Jira dashboard, go to Settings > Products.

  2. Scroll to the Operations section and select Integrations from the sidebar.
    You’ll be able to view already created integrations of all teams on the Jira site, if available.

  3. Select Add integration.

  4. Run a search for the application or software you want to integrate with.

  5. Fill in some important details for your integration:

    • Integration name: Name your integration to easily find it later.

    • Assignee team: If you want this integration to be available at a site level, leave this unselected.
      If you select a team, the integration automatically goes into the list of integrations for that team.

  6. Select Continue to save the integration. It is OFF by default.

You can configure your integration as per your preferences later. Select Edit in Integration settings to change the name of the integration, assignee team, project, or notification preferences.

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