Customize the field layout of your issue view

Customizing the fields that appear on your team’s issues can help your team resolve requests faster. If there are a few fields you fill out for every service request, for example, it makes sense for those fields to be visible and somewhere towards the top of the agent view.

Each project has its own issue layout. You can’t share issue layout settings between projects right now. See how to add fields that don't appear in the issue layout screen.

You must be an admin to configure the field layout in the agent view.