About the issue view in Jira Service Management
Learn more about the layout of the issue view in Jira Service Management.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Customize the field layout of your work item view
Customizing the fields that appear on your team’s work items can help your team resolve them faster. For example, if there are some fields that you fill out for every work item, it makes sense for those fields to be visible and located somewhere towards the top of each work item view.
Each project has its own work item layout. You can’t share work item layout settings between projects right now. Find out how to add fields that don't appear in the work item layout screen.
You must be an admin to configure the field layout in the work item view.
Set up the request form and issue view for a request type
Customize how request types are displayed to your agents on the issue view, and to customers in the portal.
Add, edit, or remove field tabs from a work type
Arrange fields in a tab to save space on work items.
Add or change the fields of a work type
Find out how to edit the fields connected to a work type.
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