Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Customizing the fields that appear on your team’s issues can help your team resolve requests faster. If there are a few fields you fill out for every service request, for example, it makes sense for those fields to be visible and somewhere towards the top of the issue view.
Each project has its own issue layout. You can’t share issue layout settings between projects right now. See how to add fields that don't appear in the issue layout screen.
You must be an admin to configure the field layout in the issue view.
About the issue view in Jira Service Management
Learn more about the layout of the issue view in Jira Service Management.
Add, edit, or remove field tabs from an issue type
Arrange fields in a tab to save space in the issue view.
Configure the request form and issue view for a request type
Customize how request types are displayed to your agents on the issue view, and to customers in the portal.
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