Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Find similar requests
The similar requests panel uses Natural Language Processing (NLP) to provide a list of recent requests that have similar titles or descriptions to the one you are currently viewing.
To find similar requests:
From your service project, go to the request you want to find similar requests for.
Select Similar requests.
Select Open or Resolved to filter similar requests by status.
To enable or disable similar requests:
From your service project, go to Project settings > Features.
Use the toggle to enable or disable the panel.
This feature is part of the feature lab, a space where we showcase new ideas and ways of working. It might be improved, modified, or removed in the future.
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