Find similar work items in Jira Service Management
Make it easier for your team to find work items similar to the one they’re working on in a service project. The panel showing similar work items will work for all work types, including service requests, incidents, problems, changes, and post-incident reviews.
The similar requests panel uses Natural Language Processing (NLP) to provide a list of recent requests that have a title that’s similar to the one you’re currently looking at.
Enable or disable the similar requests panel
To enable or disable the similar requests panel:
From your service project, select Project settings, then Features.
Under Work item view, turn the Similar requests panel toggle on or off.
See similar requests for a work item
To see similar service requests, problems, changes, and post-incident reviews:
Go to a work item.
Select Similar requests.
Select Open or Resolved to filter similar requests by status.
To see similar incidents:
Go to an incident.
Select Similar incidents.
Submit feedback to improve results
Improve the quality of results by selecting Yes or No for each result.
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