We're updating our terminology in Jira

'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.

Find similar work items in Jira Service Management

Make it easier for your team to find work items similar to the one they’re working on in a service project. The panel showing similar work items will work for all work types, including service requests, incidents, problems, changes, and post-incident reviews.

The similar requests panel uses Natural Language Processing (NLP) to provide a list of recent requests that have a title that’s similar to the one you’re currently looking at.

Enable or disable the similar requests panel

To enable or disable the similar requests panel:

  1. From your service project, select Project settings, then Features.

  2. Under Work item view, turn the Similar requests panel toggle on or off.

See similar requests for a work item

To see similar service requests, problems, changes, and post-incident reviews:

  1. Go to a work item.

  2. Select Similar requests.

  3. Select Open or Resolved to filter similar requests by status. 

To see similar incidents:

  1. Go to an incident.

  2. Select Similar incidents.

Submit feedback to improve results

Improve the quality of results by selecting Yes or No for each result.

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