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Integrate with StruxureWare Data Center Expert

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

StruxureWare Data Center Expert Logo

What does the integration offer?

Use Jira Service Management's StruxureWare Data Center Expert Integration you can forward StruxureWare Data Center Expert alerts to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created in StruxureWare Data Center Expert, it creates an alert in Jira Service Management.

Set up the integration

StruxureWare Data Center Expert is an API integration. Setting it up involves the following steps:

  • Add a StruxureWare Data Center Expert integration in Jira Service Management

  • Configure the integration in StruxureWare Data Center Expert

Add a StruxureWare Data Center Expert integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a StruxureWare Data Center Expert integration in Jira Service Management, complete the following steps:

  1. Go to your team’s operations page.

  2. On the left navigation panel, select Integrations and then Add integration.

  3. Run a search and select “StruxureWare Data Center Expert”.

  4. On the next screen, enter a name for the integration.

  5. Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.

  6. Select Continue.
    The integration is saved at this point.

  7. Expand the Steps to configure the integration section and copy the Webhook URL and the password. You will use these while configuring the integration in StruxureWare Data Center Expert later.

  8. Select Turn on integration.
    The rules you create for the integration will work only if you turn on the integration.

Configure the integration in StruxureWare Data Center Expert

To configure the integration of StruxureWare Data Center Expert with Jira Service Management, complete the following steps:

  1. In StruxureWare Data Center Expert, create an alert action to use the “Send HTTP Post” alert notification.

  2. Double-select Alert Actions.

  3. Select Add.

  4. Select Send HTTP Post and then OK.

  5. Enter a name for the alert action into Alert action name.

  6. Select the language and territory using the "Locales" drop-down list.

  7. Enter the maximum number of available images included with the generated data in "Maximum Camera Pictures".

  8. Check "Include a graph with the alert" to include a graph of the sensor values associated with the alert in the data.

  9. Check "Include a sound clip with the alert" to include audio captured by the camera pod in the data.

  10. Check "Include Related Maps with the Alert" to include maps showing the sensor that generated the alert action.

  11. Specify "Advanced Scheduling" (optional). By default, all Alert Actions are active 24 hours a day, 7 days a week. Specify an Alert Action to be activated only when alert conditions occur during specific time ranges. To configure Advanced Scheduling:

    • Select Advanced Scheduling.

    • By default, all time periods are "Enabled". Select-and-drag to highlight the time range, and select Disable to disable the alert action. Select-and-drag to highlight the time range, and select Enable to enable a disabled time range.

    • Select OK to save the schedule and return to the "Add Alert Action" window.

12. Check the alert Severities that apply to buttons to be activated.

13. Go to the Basic tab.

  1. Paste the webhook URL previously copied from Jira Service Management into Target URL.

  2. Type any string into Target User ID.

  3. Paste the password previously copied from Jira Service Management to Target Password.

  4. Select OK to save the alert action.

14. Type JSM to the "Target User ID" field and 123 to the "Target Password" field under the "Basic" tab. The values in the Target User ID and Target Password fields have no effect on the integration.

15. In the "Advanced" tab, enter the backup information for the "Target URL", and enter any "SSL verification options" in SSL Verify Options.

16. Select OK to save this Alert Action.

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