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How the Opsgenie stakeholder role works in unmerged accounts

This article refers to sites with unmerged Jira Service Management and Opsgenie licenses. Learn how to merge Opsgenie and Jira Service Management.

If you’re using Opsgenie and Jira Service Management as two standalone products (unmerged), Jira Service Management will automatically create Opsgenie stakeholder roles for any admin or agent who has interacted with an IT service management (ITSM) project, or any project type with the incident management category enabled.

This means that users with an Atlassian account but without an Opsgenie license can still use the major incident features in your ITSM project without purchasing additional Opsgenie licenses. Users who already have an Opsgenie license will also have this access, as well as their additional Opsgenie capabilities.

Stakeholders have minimal capabilities in Opsgenie and view incident details as read-only, but can be kept informed and updated during an incident. Stakeholders created by Jira Service Management can be removed, but will be re-added automatically the next time that user accesses the ITSM project.

Learn more about the Opsgenie Stakeholder role, or learn more about user roles in incident management.

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