How can I track customer feedback trends?

Project administrators can create custom reports analyzing satisfaction trends. Learn to create custom reports.

Useful custom reports include:

• A trend graph of the average satisfaction rating for a specific period. This helps view changes in service levels.

• Satisfaction scores based on the type of service request. This would identify issues for which the team could provide knowledge articles.

• Comparing the satisfaction scores of an agent with their team. This can identify agents who would enjoy further training.