Edit queues
You can drag and drop your queues in the sidebar to order them, or edit a queue to change its name, requests filtered and columns that appear.
You need to be a project admin to edit a queue.
Rovo can help you create, update, and manage your queue and queue groups so you can get a new service space set up quickly, without writing manual JQL.
Open Rovo Chat and enter /manage-jsm-queue, tell Rovo what work items you want in the queue, then Rovo generates the JQL filter and column layout for you. Edit an existing queues details, JQL, or columns. Or, manage queue groups — create a new queue group, or add, remove, and ask about queues in an existing queue group.
You can’t use this skill to delete queues or queue groups.
Rovo must be enabled. You must have space admin or Jira admin permissions for the space you want to create in.
Edit a queue
Next to Queues in your space, select More actions (), then Queue settings.
Select the queue you want to edit.
On top-right of your page, select More actions (), then Edit queue.
You can assign the queue to one or more priority groups so it will appear within the groups in your queue.
Edit Name, Work items to show, Columns. Note that you will see a live preview of the updated work items that appear in this queue as you edit it.
Select Save to confirm your changes.
Read more about managing queues by priority groups
Manage the order of queues
Next to Queues in your space, select More actions (), then Queue settings.
On the Queues tab, select Reorder queues.
Drag and drop the queues to arrange them according to how you want them to appear on your project sidebar.
Select Done.
Read more about the best practices for managing queues at scale.
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