Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Edit queues
You can drag and drop your queues in the sidebar to order them, or edit a queue to change its name, requests filtered and columns that appear.
You need to be a project admin to edit a queue.
To edit a queue:
From your service project, go to Queues.
Select the queue you want to edit.
On top-right of your page, select > Edit queue.
Edit Name, Issues to show, Columns. Note that you will see a live preview of the updated issues that appear in this queue as you edit it.
Select Save to confirm your changes.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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