Set up an approval stage for a request

Some requests might need approval before they can move to the next status in their workflow.

Learn how to set up approvals.

Learn how to add custom fields to your requests.

When you add an approval to a workflow, you can choose who approves it, and what happens when it is approved or declined.

Define approvers for specific request types in advance so that you don’t have to manually enter them each time.

When setting up approvals, you can allow customers to choose approvers by adding a user picker field to the request form.

Allow approvers to approve a request directly from an email notification.

Allow approvers associated with a service to flag, review, and approve changes to reduce the risk of impacting service quality.