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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Create a problem issue

A problem issue is created to record information regarding a problem that has occurred so it can be investigated. When correctly managed, problem issues prompt agents to detail known errors and workarounds in your knowledge base to:

  • help service agents resolve issues and restore services

  • reduce downtime

  • increase the quality and trust of your IT infrastructure

To create a problem issue:

  1. Select Create.

  2. Select Problem as the issue type.

  3. Enter relevant information.

 

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