Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Create a problem issue
A problem issue is created to record information regarding a problem that has occurred so it can be investigated. When correctly managed, problem issues prompt agents to detail known errors and workarounds in your knowledge base to:
help service agents resolve issues and restore services
reduce downtime
increase the quality and trust of your IT infrastructure
To create a problem issue:
Select Create.
Select Problem as the issue type.
Enter relevant information.
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