• Products
  • Get started
  • Documentation
  • Resources

Create a problem issue

A problem issue is created to record information regarding a problem that has occurred so it can be investigated. When correctly managed, problem issues prompt agents to detail known errors and workarounds in your knowledge base to:

  • help service agents resolve issues and restore services

  • reduce downtime

  • increase the quality and trust of your IT infrastructure

To create a problem issue:

  1. Select Create.

  2. Select Problem as the issue type.

  3. Enter relevant information.

 

Last modified on Nov 9, 2020
Cached at 8:25 AM on Nov 25, 2020 |

Additional Help

Ask the Community