Create a problem issue

A problem issue is created to record information regarding a problem that has occurred so it can be investigated. When correctly managed, problem issues prompt agents to detail known errors and workarounds in your knowledge base to:

• help service agents resolve issues and restore services

• reduce downtime

• increase the quality and trust of your IT infrastructure

To create a problem issue:

1. Select Create.

2. Select Problem as the issue type.

3. Enter relevant information.