Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Learn the different tools you can use while working on a customer requests.
What are request participants?
Request participants are people with whom agents or customers have shared a request.
Raise a request on behalf of a customer
Learn how to raise a request on behalf of your customer.
Close a request to mark it as complete
Once you've resolved a customer's request for them, you can mark it as done.
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