Atlassian Support

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Jira Service Management

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Help customers as a service project agent

Work on customer requests

Learn the different tools you can use while working on a customer requests.

What are request participants?
Request participants are people with whom agents or customers have shared a request.
Raise a request on behalf of a customer
Learn how to raise a request on behalf of your customer.
Close a request to mark it as done
Once you've resolved a customer's request for them, you can mark it as done.

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