Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Learn the different tools you can use while working on a customer requests.
What are request participants?
Request participants are people who agents or customers have shared a request with.
Raise a request on behalf of a customer
To raise a customer request, fill in the request details in the customer portal.
Close a request to mark it as complete
Once you've resolved a customer's request for them, you can mark it as done.
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