Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Go to your queues
Any requests sent to your service project appears in your queues. Your service project comes with default queues, but you can configure them to your needs.
To go to your queues:
From your service project, go to Queues.
Use the sidebar to switch between queues.
If a customer’s request matches a queue’s filters, you’ll see its details.
Last modified on Nov 9, 2020
Cached at 4:28 AM on Mar 1, 2021 |
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