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Managing service requests in your IT service project

Effective service request management reduces the bureaucracy and cost of maintaining IT services.

Jira Service Managementprovides default workflows for your IT service teams. As a project or Jira admin, you can customize these workflows to meet your team's business requirements.

Customize your service request workflows
Create a customized service request workflow using the default service project workflows.
What service request workflows come with my service project?
Jira Service Management comes with two service request default workflows.
Customize fields in your IT service project
Fields can be customized in an agent's view of a service request.
How can I make my service request forms more effective?
You can create service requests using these guidelines.

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Jira Service Management Support

Jira Automation docs have moved

Managing service requests in your IT service project

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