What service request workflows come with my service project?
Jira Service Management comes with two service request default workflows.
We're updating our terminology in Jira
'Issue' is changing to 'work item'. You might notice some inconsistencies while this big change takes place.
Managing service requests in your IT service project
Effective service request management reduces the bureaucracy and cost of maintaining IT services.
Jira Service Managementprovides default workflows for your IT service teams. As a project or Jira admin, you can customize these workflows to meet your team's business requirements.
Customize fields in your IT service project
Fields can be customized in an agent's view of a service request.
How can I make my service request forms more effective?
You can create service requests using these guidelines.
Customize your service request workflows
Create a customized service request workflow using the default service project workflows.
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