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Remove an ITSM category from your service project

This article refers to feature lab features rolling out in the coming weeks, and may not currently be available on your Jira Service Management site. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community. Learn more about the feature lab.

If you haven't added any request types to an IT service management (ITSM) category you can disable that category at any time. Once request types have been added to a category, it cannot be disabled until you remove all request types from that category.


To disable an ITSM category that has no request types assigned to it:

  1. Go to Project settings > Features.

  2. In the Feature lab section, use the toggle to disable the category you would like to remove from your service project.

 

To disable an ITSM category that has request types assigned to it:

  1. Go to Project settings > Request types.

  2. In the category you would like to disable, select the more menu () on any request type and select Delete request type.

  3. Select Delete.

  4. Repeat for all remaining request types in this category.

  5. Go to Project settings > Features.

  6. Use the toggle to disable the category you would like to remove from your service project.

The ability to move request types between categories is currently in development. Learn more about adding ITSM categories to your service project.

Last modified on Oct 15, 2021
Cached at 3:53 PM on Oct 16, 2021 |

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