Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
The features described in this article are available for service projects using the IT service management template. Learn more about the IT service management template.
Set up deployment tracking for your service project to seamlessly create change requests when your team initiates deployments to selected services.
To set up deployment tracking for your service project using Bitbucket:
From your service project, go to Project settings > Change management.
Click Connect pipeline.
Select Bitbucket.
Click Next.
Choose Create a new service > Next.
Enter the Name, select the Tier, Repository and enter a Description > Connect.
Select the Environment type and Request type.
Click Connect.
To set up deployment tracking for your service project using an alternative CI/CD deployment tool:
From your service project, go to Project settings > Change management.
Click Connect pipeline.
Select your CI/CD tool to connect (Jenkins, CircleCI, Octopus Deploy) > Next.
Choose Create a new service > Next.
Enter the Name, select the Tier, and enter a Description > Next.
Select the Environment type and Request type.
Click Connect.
Copy the service's ID and add this to your deployment pipeline’s configuration.
Was this helpful?