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Set up rules to automate repetitive tasks

Automation rules perform actions in your service project based on specific triggers and conditions. For example, you can set an automation rule that alerts an agent when a high-priority issue is created. Or, your service project can reopen an issue if your customer comments on it after its been resolved.

Last modified on Nov 9, 2020
Cached at 3:35 PM on Apr 14, 2021 |

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