What is Legacy automation?
Learn about legacy automation and how it relates to automation.
Set up flows to automate repetitive tasks
Automation flows perform actions in your service space based on specific triggers and conditions. For example, you can set an automation flow that alerts an agent when a high-priority work item is created. Or, your service space can reopen an work item if your customer comments on it after its been resolved.
Available preset automation flows
Read about the preset automation flows that come with your service space.
Add a preset automation flow
Add a preset flow to automate your most common service space tasks.
Edit a preset automation flow
Edit a preset automation flow to make sure the flow triggers and actions reflect the way your teams and customers work.
Create a custom automation flow
With a custom flow, you can automate any repetitive task specific to the way your team works.
About triggers, conditions, and actions in Legacy Automation
Find out how triggers, conditions, and actions work in Legacy Automation.
Disable an automation rule
If you don't need an automation rule for now but want to use it later, you can disable it. You can always re-enable it later.
Debug automation flows in the log
If something unexpected happens with automation, you can check the logs to find out what went wrong.
Automation log details
Show the automation log details to learn why an automation rule didn't run when it was supposed to.
Advanced automation flow options
Configure the advanced options of an automation flow.
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