Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Assign requests from your queue
If you see a request in a queue and already know which agent you need to assign it to, you can assign them by inline editing the Assignee field.
To assign a request from your queue:
From your service project, go to Queues.
Select a queue that your request is in.
Select the Assignee field for the request you want to add an assignee to.
Choose the agent you want to assign to the request.
Was this helpful?