Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Use your knowledge base to help customers self-service

Jira Service Management’s knowledge base, powered by Confluence, lets you to write and share articles that help your team and customers quickly find the answers they need. Your team can resolve common issues even before a request is raised by surfacing the relevant articles in the right channels.

Write knowledge base articles for your customers
Learn how, as an agent, you can write articles to share information with your customers.
Share articles with your customers from the issue view
Learn how to share articles from your knowledge base with customers from the issue view.

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Jira Automation docs have moved

Use your knowledge base to help customers self-service

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