Fresh terminology for automation rules and components

An automation ‘rule’ is now a ‘flow', and a ‘component’ is now a 'step’. You may notice some inconsistencies in the documentation while we make this change. Read more about the updates in Automation

Customize your portal

As a space admin, you can:

To edit portal details:

  1. From your service space, select Space settings, then Channels & self service, then Portal.

  2. Edit the Portal name, Introduction text, and Logo fields as needed.

The portal logo will appear in notifications sent from your service space. Accepted formats for the logo are JPEG, GIF, and PNG, with a recommended size of 50X50 pixels.

Your portal logo is different from your space avatar. Your space avatar appears within your service space to your team, while your portal logo appears in your customer-facing help centers and the portal.

Your portal inherits its URL, banner, button and link colours from the help center it is nested in. You can modify these by customizing the respective help center(s).

Still need help?

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