Manage your customers and organizations

Dive into customer service management and explore how you can add and manage detailed information about your customers and the organizations they’re a part of. Then use those details across Jira Service Management to better understand the unique needs and concerns of each individual customer.

What is customer service management?
Learn about the customer service management features in Jira Service Management.
Manage customer detail fields
Create editable detail fields for your customer profiles to add context for improved customer service.
Manage organization detail fields
Create editable detail fields for your organizations to add context for improved customer service.
Create queues based on customer details
Use Jira Query Language (JQL) to create queues for different groups of customers or organizations.
Create SLA goals based on customer details
Use Jira Query Language (JQL) to create SLA goals for different groups of customers or organizations.
Get customer context on issues
Get details about your customers and any organizations associated with an issue while working on support requests.
Import customer and organization details
Learn how to import details for customers or organizations from a CSV file.

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Jira Service Management Support

Manage your customers and organizations

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