About the assignee, reporter, and other people involved in a work item
Read about the different roles people can have on a work item.
About the work item view of a customer request
Now that you’ve learned where to work in your service space, let’s discover how you can help your customers.
Communicate with customers and team members on work items using comments
Find out what the 'Activity' section of the work item view is used for, and how to comment internally or share comments with the customer.
Close a request when you finish helping a customer
Completed that request? Learn how to mark it as resolved.
Was this helpful?
Still need help?
The Atlassian Community is here for you.