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Jira Service Management

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Get started with Jira Service Management for agents

Dive into the issue view of a customer request

Now that you’ve learned where to work in your service project, let’s dive deeper into how you can help your customers.

Go to the issue view of a customer request
Learn how a customer request becomes an issue for you to work on.
See everyone involved in a request
Learn about the different roles people can have on a customer request.
Talk to the customer or service project team members
Learn what the Activity section of the issue view is used for, how to comment internally, or share comments with the customer.
Transition an issue through its workflow
Learn how to move an issue through its workflow to show progress on the issue.
Close a request when you finish helping a customer
Completed that request? Learn how to mark it as resolved.

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