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This article is about integrating with 's legacy alerts. Find out how to integrate with New Relic Workflows.
What does the integration offer?
Forward server and web application alerts to to receive notifications through iOS and Android push notifications, email, SMS, and phone calls, and track the alert life cycle.
sends alerts via email and using webhook. Either method is used to forward New Relic alerts to . Find out how to create alerts via email. This document describes how to integrate and using the webhook method.
provides a web API for to create and close alerts directly in data centers.
How does the integration work?
When an alert is created in (Legacy), an alert is also created in automatically through the integration.
When an alert is closed in (Legacy), the related alert is also closed in automatically through the integration.
When an alert is acknowledged in (Legacy), the related alert is also acknowledged in automatically through the integration.
Set up the integration
(Legacy) is an API integration. Setting it up involves the following steps:
Add a (Legacy) integration in
Configure the integration in (Legacy)
Add a New Relic (Legacy) integration
To add a (Legacy) integration in , complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “ (Legacy)”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL.
You will use this key while configuring the integration in (Legacy) later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in New Relic (Legacy)
To configure the integration of (Legacy) with , complete the following steps:
In New Relic, select Tools > Alert policies > Channels and groups.
From Channels, select Create channel > Webhook.
Paste the API URL previously copied from into Webhook URL.
Select "All critical events" for Notification level.
Select Integrate with Webhooks.
If the configuration is successful, an alert is created in Jira Service Management with the following message: "[New Relic] Integration successful!".
Add the alert channel you created to your alert policies.