• Products
  • Get started
  • Documentation
  • Resources

What are the differences in classic and next-gen approvals?

There are a few slight differences between Approvals in classic and next-gen projects.


In classic projects, admins will need to:

  • Check a user field already exists, or create a new one

  • Add the user field to the issue type

  • Configure the field in the request type

  • Add the approval step to the workflow

In next-gen projects, configuring approvals is a lot simpler:

  • Add an approval step in the workflow

The product will automatically create and associate the field to the request type for you.


Agents can modify the list of approvers via the approvals panel during the approval step.

Note: If the customer adds approvers, the field will remain visible on the issue view for agents to see.

Last modified on Mar 14, 2020
Cached at 6:12 AM on Mar 1, 2021 |

Additional Help

Ask the Community