Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Approvals in company and team-managed service projects
In Jira Service Management, approvals work slightly differently in team-managed service projects than they do in company-managed service projects.
Company-managed service projects
In company-managed service projects, admins will need to:
check that user picker (multiple users) or user picker (multiple groups) fields already exist, or create new ones
add the relevant field to the issue type
configure the relevant field in the request type
add an approval step to the workflow
Agents can add or remove approvers (or approver groups) via the approvals panel during the approval step.
If a customer adds approvers, the field will remain visible on the issue view for agents to see.
Learn more about setting up approvals in company-managed service projects.
Team-managed service projects
In team-managed service projects, admins just need to add the approval step to the workflow. Jira Service Management will automatically create and associate the approvals field to the request type.
Agents can add or remove approvers (or approver groups) via the approvals panel during the approval step.
If a customer adds approvers, the field will remain visible on the issue view for agents to see.
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