Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Migrate Halp tickets to Jira Service Management
The Halp to Jira Service Management migration tool is in beta. To join, reach out to our support team.
If you’d like to migrate your Halp ticket data to Jira Service Management issues, you can do so right from Halp. This step is optional for your migration, but we encourage it to make the switch between products smoother, and so your help seekers and agents have access to historical ticket data.
You can choose to migrate all open and in progress tickets so your team doesn’t miss any requests. If your agents find historical ticket data helpful, you may choose to migrate closed tickets too.
If you migrate tickets that don’t have corresponding request types — meaning, they weren’t created with a Halp form — the request type displays as Migrated from Halp.
You can only migrate ticket history once you’ve connected your queue to a service project.
Follow the below steps on the Migrate to Jira Service Management page.
Go to Migrate to Jira Service Management from your queue.
Select Migrate tickets.
From the Migrate tickets dialog that appears, select which ticket statuses to migrate to your service project.
Select All open and in progress tickets to migrate anything that currently has a status of open or in progress.
When selecting closed tickets, you also need to determine which time interval to migrate. You can select from 30 days to all time.
By default, comment history migrates too. Be aware that if your tickets have several comments, the migration takes longer. If you don’t need to migrate comments, unselect Include comment history for a faster migration.
Once your tickets migrate successfully, Assist sends you a direct message in Slack or Microsoft Teams letting you know.
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