Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Integrate with Stackdriver
If you’re a customer who shifted your operations from Opsgenie to Jira Service Management, adding new instances of this integration isn’t possible in Jira Service Management. You can only edit the integrations that originally shifted from Opsgenie.
Stackdriver's goal is to help Dev and Ops teams manage large, distributed applications running in the public cloud. It visualizes applications, systems, and infrastructure metrics. Also, Stackdriver provides a policy system to alert users when predefined thresholds are breached.
What does Jira Service Management offer Stackdriver users?
Use Jira Service Management's Stackdriver Integration to forward Stackdriver incidents to Jira Service Management, and Jira Service Management alerts to Stackdriver. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
Functionality of the integration
When you create an incident in Stackdriver, it creates an alert in Jira Service Management.
When you acknowledge an incident in Stackdriver, the alert is acknowledged in Jira Service Management.
When you close an incident in Stackdriver, the alert is closed in Jira Service Management.
When you acknowledge an alert in Jira Service Management, the incident is acknowledged in Stackdriver.
When you close an alert in Jira Service Management, the incident is closed in Stackdriver.
Edit Stackdriver integration in Jira Service Management
To edit a Stackdriver integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations.
Search for your Stackdriver integration.
Edit the integration settings and rules as necessary.
Configure the integration in Stackdriver
Use the instructions in this section if applicable.
In Stackdriver, go to Account Settings.
Select Notifications on the left.
Select the WEBHOOKS tab.
Click + Add.
5. Paste the integration API URL into "ENDPOINT URL".
6. Select Save.
Acknowledging and Closing Incidents in Stackdriver (Optional)
Set the integration to automatically acknowledge or close an incident in Stackdriver, when you acknowledge or close the alert in Jira Service Management.
In order to do this, select the Send Alerts To Stackdriver option in integration settings.
After enabling this option, the "Stackdriver API Key" field appears.
In Stackdriver, click on the Username drop-down menu on the top right. Select Account Settings.
Select API Keys from the left menu.
Click on "+ Add" button.
Give the API Key a description and select API Admin Key as "Access Role".
Click Save.
Copy the newly created Stackdriver API Admin Key and paste it into the "Stackdriver API Key" field in Jira Service Management.
Sample payload sent from Stackdriver
JSON
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{
"incident": {
"incident_id": "f2e08c333dc64cb09f75eaab355393bz",
"resource_id": "i-4a266a2d",
"resource_name": "webserver-85",
"state": "open",
"started_at": 1385085727,
"ended_at": null,
"policy_name": "Webserver Health",
"condition_name": "CPU usage",
"url": "https://app.stackdriver.com/incidents/f333dc64z",
"summary": "CPU for webserver-85 is above the threshold of 1% with a value of 28.5%"
},
"version": 1.1
}
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