Manage customer organizations using Jira product settings

Organizations can be viewed and managed directly from Jira Service Management product settings (only accessible by Jira product administrators). This is a useful tool to get oversight over all your customer organizations in Jira without needing to find the projects they’re attached to.

Find a list of all organizations in Jira Service Management

You can find all of the organizations in Jira Service Management by navigating Settings () > Products > Jira Service Management > Organizations. Here you’ll see a list of all the existing customer organizations in Jira.

View an organization’s detail page in Jira product settings

The organization detail page displays a list of all customers in an organization.

To view an organization’s detail page in Jira product settings:

1. Go to Settings () > Products > Jira Service Management > Organizations.

2. Browse the list or use the search function to find the organization you’re looking for.

3. Select the organization name to open the organization detail page.

Create a new organization from Jira product settings

To create a new organization from Jira product settings:

1. Navigate to Settings () > Products > Jira Service Management > Organizations.

2. Select Create organization to add a new organization.

3. Type your new organizations name and select Create.

Your new organization will be created in Jira Service Management without any project associations. Project administrators or agents can add your new organization to a service project later.

Find out how to add customer organizations to service projects.

Delete an organization from Jira product settings

To delete an organization from Jira product settings:

1. Navigate to Settings () > Products > Jira Service Management > Organizations.

2. Browse the list to find the organization you need to delete.

3. Select the Delete icon to delete the organization. You’ll be asked to confirm your choice before proceeding.

You can also delete an organization from Jira product settings from the organization’s detail page.

1. Navigate to Settings () > Products > Jira Service Management > Organizations.

2. Browse the list to find the organization you need to delete.

3. Select the organization to open the detail page.

4. In the top right, select the More actions icon.

5. Select Delete organization to delete the organization. You’ll be asked to confirm your choice before proceeding.