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Change how emails are processed across service projects

After you set up your email channel, you can change how emails are read, view logs, or check the email connection for any email channel on the site. Changes here impact how emails are processed for all service projects on the site.

You must be a Jira administrator to change your settings for the email channel.

To change email channel settings:

  1. Go to Settings () > Products.

  2. Under Jira Service Project, select Email requests.

  3. Change the following settings as needed:

    • Strip quotes — choose whether emailed comments contain the entire email thread, or just the most recent reply.

    • HTML email parsing — choose whether HTML emails display in wiki markup or plain text.

    • Email addresses — view the status and logs of your email channels, or delete a channel.

This page is for company-managed projects

If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Additional Help