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Watch, share and comment from the issue view

This document refers to the new issue view. If your issue view looks different to this one, you may be using the old issue view. Learn more about working on the old issue view.

You’ll often be working on issues as part of a team, so it’s important to share what’s happening to keep your team up to date. You'll also need to keep up with the progress of issues you may not be directly working on. This is where watching, sharing, and comments come in.

Watch issues

Watching means you receive notifications when things happen on an issue. For example, when someone comments on, edits, or transitions the issue, you'll be notified.

To watch an issue:

  1. Open the issue view of the request.

  2. Click the watch icon () or press W on your keyboard.

Watchers dropdown displaying who is watching an issue

If the watch icon is filled (), you’re watching the issue. If there’s one or more person watching the issue, the number next to the watch icon shows how many people are watching the issue.

Vote on issues

You can tell your team you think an issue is important by voting for it. The more votes an issue has, the more relative importance it has to your team. 

To watch an issue:

  1. Open the issue view of the request.

  2. Click the vote icon () in the top right.

Share issues

You might want to let your teammates know what you’re working on. To share an issue, you can either copy and paste the link, or send them a message using email.

To share an issue by copying the link:

  1. Open the issue view of the request.

  2. Hover over the issue id, then click the copy icon ().

  3. Paste the link to your teammate.

Copy link tooltip when copy button is selected

To share an issue by sending them an email:

  1. Open the issue view of the request.

  2. Click the share icon ().

  3. Enter who you want to share the issue with and a message to send them.

  4. Click Send.

Form to share issue when share button is selected

Comment on issues

Comments can range from simple text updates to let watchers know what's happening on the issue, to code snippets, images, tables, and more. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work.

Press M on your keyboard to jump straight into the comment field and start typing.

Common markdown formatting options:

  • ## for H2 style (we support H2–H5)

  • **bold** for bold

  • *italic* for italic

  • ``` for a code block

  • [this is link text](www.atlassian.com) for this is link text

  • * for bulleted lists 

  • 1. for numbered lists

Mention your teammates

If you need someone to know about a comment, you can mention them in it. Type @ followed by their name, then choose the right person from the list. The person you mention will be notified about your comment and can quickly jump to the issue to see what's happening.

Add internal note vs reply to customers

In Jira Service Managementproject's issue view, comments are segregated by internal vs external visibility, meaning that you can choose whether you want to add internal note or Reply to customer.

  • Internal notes don’t appear on the portal view of the issue so that your customer won’t be able to see. Anyone who is a member of your Service Desk Team (role) in your service project can view internal notes.

  • Reply to customer makes the comment visible to anyone who has the permission to see the issue, plus the customer.

Additional Help