Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Create, edit, or delete change requests
The features described in this article are available for service projects using the IT service management template. Learn more about the IT service management template.
The change calendar is where you can view and schedule change requests across all of your Jira Service Management service projects. Learn more about the change calendar.
You may need to be an agent, project admin, or Jira admin to create, edit, and delete change requests. Learn more about permissions.
Create a change request
From the navigation on the left, select Change calendar.
Find the date and time that you want to schedule the change request for.
Select (and drag) until your desired time is highlighted.
Fill out the dialog that appears. For the request to appear on the calendar, you’ll need to make sure that:
the request type under Type is a change request type
The ‘planned’ or ‘actual’ date fields are filled out. You can change these dates and times later. Learn more about date fields for the change calendar.
Select Create.
Reschedule a change request
To reschedule a change request by dragging and dropping it in the calendar view:
From the navigation on the left, select Change calendar.
Find the change request you want to reschedule.
Select and drag the change request to your desired date and time. To change the duration of the change request, select the bottom of the change request and drag it up or down.
To reschedule a change request using the date fields:
From the navigation on the left, select Change calendar.
Select the change request you want to reschedule > Edit ().
Change the ‘planned’ or ‘actual’ dates. Changes will be saved automatically. Learn more about date fields for the change calendar.
Select Exit ().
Edit a change request
To edit other details of a change request:
From the navigation on the left, select Change calendar.
Select the change request you want to reschedule > Edit ().
Edit any details of the change request. Changes will be saved automatically.
Select Exit ().
Delete a change request
From the navigation on the left, select Change calendar.
Select the change request you want to delete.
Select Edit () > More () > Delete.
Select Delete.
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