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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Create, edit, or delete change requests

The features described in this article are available for service projects using the IT service management template. Learn more about the IT service management template.

The change calendar is where you can view and schedule change requests across all of your Jira Service Management service projects. Learn more about the change calendar.

You may need to be an agent, project admin, or Jira admin to create, edit, and delete change requests. Learn more about permissions.

Create a change request

  1. From the navigation on the left, select Change calendar.

  2. Find the date and time that you want to schedule the change request for.

  3. Select (and drag) until your desired time is highlighted.

  4. Fill out the dialog that appears. For the request to appear on the calendar, you’ll need to make sure that:

  5. Select Create.

Reschedule a change request

To reschedule a change request by dragging and dropping it in the calendar view:

  1. From the navigation on the left, select Change calendar.

  2. Find the change request you want to reschedule.

  3. Select and drag the change request to your desired date and time. To change the duration of the change request, select the bottom of the change request and drag it up or down.

To reschedule a change request using the date fields:

  1. From the navigation on the left, select Change calendar.

  2. Select the change request you want to reschedule > Edit ().

  3. Change the ‘planned’ or ‘actual’ dates. Changes will be saved automatically. Learn more about date fields for the change calendar.

  4. Select Exit ().

Edit a change request

To edit other details of a change request:

  1. From the navigation on the left, select Change calendar.

  2. Select the change request you want to reschedule > Edit ().

  3. Edit any details of the change request. Changes will be saved automatically.

  4. Select Exit ().

Delete a change request

  1. From the navigation on the left, select Change calendar.

  2. Select the change request you want to delete.

  3. Select Edit () > More () > Delete.

  4. Select Delete.

Additional Help