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Jira Automation docs have moved

All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.

Go to Cloud Automation documentation | Why did we do this?

Customize your service request workflows

Default service request workflows can be customized to suit your specific business requirements. To customize a service request workflow:

  1. From your service project, select Project settings > Workflows.

  2. Select the edit icon () for the required service request workflow.

  3. Edit the workflow to add or remove steps and transitions.

Learn more about editing workflows.


Additional Help