Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Customize your service request workflows
Default service request workflows can be customized to suit your specific business requirements. To customize a service request workflow:
From your service project, select Project settings > Workflows.
Select the edit icon () for the required service request workflow.
Edit the workflow to add or remove steps and transitions.
Learn more about editing workflows.
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