Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
Configure a company-managed project as an administrator
Set up your service project in a way that empowers your agents and your customers get help for their requests.
Manage and administer team-managed service projects
With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin.
Discover IT service management (ITSM)
Learn about ITSM and the strategic approach to designing, delivering, managing, and improving the way businesses use IT.
Help customers as a service project agent
Understand how to effectively serve your customers as a service project agent.
Best practices for teams using Jira Service Management
Follow proven patterns for setting up Jira Service Management for IT and software development teams.
Learn the Jira fundamentals powering Jira Service Management
Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Management.
Automate your customer support using the virtual agent
Learn how to use Jira Service Management's virtual agent to automate your customer support and save your agents hours every day.
Manage your assets and configuration items with Assets
Learn how to manage assets and configuration items with Assets in Jira Service Management.
Moving to Jira Service Management Cloud
Resources to help you plan and set up a successful move to cloud.
Search for issues in Jira
Search for issues, navigate to your work, use advanced search, and work with your search results.
Use forms in Jira Service Management
Learn how to use forms to gather more information from your customers and team.
Products
Get started
Documentation
Resources
Customize your service request workflows
Default service request workflows can be customized to suit your specific business requirements. To customize a service request workflow:
From your service project, select Project settings > Workflows.
Select the edit icon () for the required service request workflow.
Edit the workflow to add or remove steps and transitions.
Learn more about editing workflows.
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