Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Jira Automation docs have moved
All content related to Jira Cloud Automation, previously under the Automate your Jira processes and workflows section, have moved to the new Cloud Automation docs.
Customize your service request workflows
Default service request workflows can be customized to suit your specific business requirements. To customize a service request workflow:
From your service project, select Project settings > Workflows.
Select the edit icon () for the required service request workflow.
Edit the workflow to add or remove steps and transitions.
Learn more about editing workflows.
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