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What is a status?

Insight in Jira Service Management is a Premium and Enterprise only feature. It is compatible only with company-managed projects. Learn more about Insight.

A status is a discrete state that could apply to an object in Insight in Jira Service Management. For example, a server could have the status “Running” or “Stopped” depending on if the server is working or not.

Insight includes a set of default statuses, but you can also add new statuses to represent the different states of objects and configuration items in your network.

Statuses can be global, or they can apply only to a specific object schema. Each status includes an optional description and a general category - active, pending, or inactive.

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