Your first stop for learning how to get started with Jira Service Management.
includes a set of default statuses, but you can also add new statuses as attributes to represent the different states of objects and configuration items in your network.
Statuses can be global, or they can be specific to an object schema depending on whether they are configured in > General configuration or Object schema > Configuration.
Object schema specific statuses can only be used in that schema, whereas global statuses can be used in any schema.
Each status includes an optional description and a general category - active, pending, or inactive.