Get started with Jira Service Management for agents
Learn how to succeed in your role as a service project agent.
You can see how customers send requests by going to the help center. There, you can go through the same process that customers do to raise a request.
Both administrators and agents can check out the help center.
To check out the help center:
From your service project sidebar, select Channels.
Select Open when hovering over Help center.
Your project administrator can change the forms on the portal by customizing request types.
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