Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Hide portals from a help center
You may not want all portals on your site to show up to your customers on your help center. Some of them may have sensitive information that shouldn’t be accessed by all customers. Some service projects may have been created for testing purposes or to evaluate certain features. Admins and organisations may even want their customers to raise requests to certain service projects only via email. In such cases and more, it becomes helpful to hide these portals from your help centers.
You need to be a Jira admin to manage the visibility of portals in the help center.
To hide a portal:
Go to Settings () > Products > Jira Service Management > Configuration.
In the Help center section, select View all help centers.
Select the help center of your choice.
Once in the help center, select Customize from the top navigation, and from the dropdown, select Topics and portals.
Once you’re in the Topics and portals page, select the Hide from home page icon () on the portal you wish to hide. Remember that doing this doesn’t hide this portal from the home page yet.
Select Publish layout in the Topics and portals page to hide the portal from the home page of your help center.
You can revert to the last published version of the home page layout by selecting Cancel. You’ll lose all the changes you’ve made to the layout up until then. Portals you may have hidden in that session will continue to be visible in your help center.
All Jira admins can see and manage hidden portals in the Topics and portals page. Currently, these portals will show up in search results and will also be visible to users who access them via their direct URLs.
To remove a portal and help resources from it, and ensure that they do not show up in the help center, in topics, and in search, you can unlink the service project from your help center.
To make a hidden portal visible in your home page:
Go to Settings () > Products > Jira Service Management > Configuration.
In the Help center section, select View all help centers.
Select the help center of your choice.
Once in the help center, select Customize from the top navigation, and from the dropdown, select Topics and portals.
Once you’re in the Topics and portals page, go to the Hidden section under Portals.
Select the Show in home page icon () on the hidden portal of your choice. Remember that doing this doesn’t make the portal visible in the home page yet.
Select Publish layout in the Topics and portals page to make the portal visible in the home page of your help center.
You can revert to the last published version of the home page layout by selecting Cancel. You’ll lose all the changes you’ve made to the layout up until then.
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