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Add an announcement to the portal

Adding an announcement to the portal displays a message to those with access to your service project. Portal announcements are helpful when you want customers to know about a system-wide outage so they know it’s being worked on before raising a request about it.

Project administrators can add announcements to the portal, or they can also allow agents to do so.

To add announcements to the portal:

  1. From your service project sidebar, select Channels.

  2. Hover over Help center and select Open.

  3. Select the service project you want to add an announcement to.

  4. Click Customize or Announcement on the right.

  5. Enter the Announcement subject and Announcement message fields.

Learn more about the permissions that control whether agents can add announcements themselves in How global customer permissions impact project permissions.

Last modified on Nov 9, 2020
Cached at 10:44 PM on Nov 25, 2020 |

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